U2713H, Windows 10, USB hub not working

Hi,

I have a U2713H with a suspected faulty USB hub. Recently I upgraded my machine to a Windows 10, and I want to redo the color calibration using X-rite i1displayPro. I downloaded the latest Dell calibration software v1.5.8. The software was able to detect my X-rite calibrator but unable to detect the U2713H monitor. All the memory card reader also undetected in windows. As the result I cant do any calibration at all! I tried to send and contact Dell tech support an email, but it keeps asking for service tag! My monitor has no service tag! I tried to call, and it's asking for service tags too! Please kindly help. My monitor needs to be repaired/replace. I bought it in 2013, it should be still under warranty. I bought it from Dell Singapore.
I have done some troubleshooting as below:-
1. Swapping USB cable (using USB2.0 cable to try too) on upstream connector - cant detect any memory card slot, slot in USB stick on side - it gave a couple of blinks and died off. no detection done.
2. On/Off monitor
3. Windows device manager USB hub power savings disabled
4. Load latest available driver None of the above works.
5. Check all my system USB 3.0 slots with USB sticks, all working
My U2713H serial number: CN-0C6F0K-84261-35R-07JL